Trying to download free trial and getting error

My assistant was trying to download the trial to make sure it worked on his computer before we purchased another license, but he's getting an error when he opens excel with SeoTools.

Initialization [Warning] ResolvePath: Could not find SeoTools.config.debug.xml from
DnaDirectory C:\Program Files\SeoTools for Excel

How do we fix this? He's running excel 2016 and windows so it should be working.

Hi,

Does your assistant have any different computer settings compared to you? Also, network/router/firewall related?