Tool still unusable

after finally being able to install the add-in, the end user is getting the following error messages when using seo-tool functions

an example of an eoor message is

Initialization [Warning] Assembly SEOTOOLS.XMLSERIALIZERS could not be loaded from resources.
Initialization [Warning] Assembly SEOTOOLS.XMLSERIALIZERS could not be loaded from resources.
ComAddIn [Error] The Ribbon/COM add-in helper required by add-in SeoTools could not be registered.
This may be due to the helper add-in being disabled by Excel.
To repair, open Disabled items in the Options->Add-Ins page and re-enable target add-in, then restart Excel.
Error details: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Runtime.InteropServices.COMException: Unbekannter Fehler (Exception from HRESULT: 0x80004005 (E_FAIL))
--- End of inner exception stack trace ---
at System.RuntimeType.InvokeDispMethod(String name, BindingFlags invokeAttr, Object target, Object[] args, Boolean[] byrefModifiers, Int32 culture, String[] namedParameters)
at System.RuntimeType.InvokeMember(String name, BindingFlags bindingFlags, Binder binder, Object target, Object[] providedArgs, ParameterModifier[] modifiers, CultureInfo culture, String[] namedParams)
at ExcelDna.Integration.ExcelComAddInHelper.LoadComAddIn(ExcelComAddIn addIn) : TargetInvocationException - Exception has been thrown by the target of an invocation.

is there any idea in the community of how to worek around this???

mayn thanks

Base on that error message, my guess is that the user installs the incorrect bitness of SeoTools for Excel. Can you ask him to check if Excel is 32 or 64 bit, then manually select the appropriate version during installation?

image

Hi diskborste

thanks for the reply. we have installed the add-in with the 64 - bit add-in, i have just tested the add - in 32 bit and then recieved the following error message