Old Browser Error

pedro.bruere · July 24, 2017, 12:21pm

Hi,

I'm trying to scrape a website with XPathonURL, but the web site keep showing the following error: "Your browser version is old..." The same message appears when I try to access de link directly from Excel: it open on my Chrome Browser displaying the mentioned message. But if i copy/paste the link to the URL Bar directly on my browser, it opens normally.

Any clues?

diskborste · July 24, 2017, 1:44pm

Hi,

Can you provide the URL?

pedro.bruere · July 25, 2017, 9:59am

https://www.carrefour.es/supermercado/detail/langostino-cocido/_/R-529043343

pedro.bruere · July 28, 2017, 9:01am

@diskborste Any news about that topic? I searched everywhere, but didn't found solutions for this situation. =/

diskborste · July 29, 2017, 5:23pm

It works fine for me at my regular computer running windows 10 and Firefox:

However, I experienced the same issue as you are when trying from my office computer running Windows 7 and Chrome.

Can you try setting Firefox as your default browser?

pedro.bruere · August 12, 2017, 11:31am

Hi,

I tried with Firefox (version 55.0.1) as default browser but the problem persists. I also tried with IE and Edge as default browser and got the same results.
I'm using Windows 10, Office 365 (licensed) and SEOTool Version 7.0.11 (trial).

Looking forward for your help.

diskborste · August 12, 2017, 2:49pm

Okey, can you try with the latest version of SeoTools so we are on as similar setups as possible?

http://links.seotoolsforexcel.com/latest/

pedro.bruere · September 6, 2017, 3:47pm

I'm sorry for the delay but I was on vacations.

I installed the newer version (7.0.22) and still doesn't work. =(

diskborste · September 7, 2017, 8:26am

It seems like the issue is with Excel and how it processes web requests, see the following reply:
https://superuser.com/a/445431

The discussion also mentions a possible fix:
https://superuser.com/a/988972

Thomas_MP · October 24, 2019, 7:33am

Hi,

I'm having the same issue, two years later, with the Facebook Insights tool.

That's in fact a two-step issue :

When I'm refreshing the data (every morning), SEO Tools wants me to relog in Facebook every time
Sometimes I can go to the end of the sync between SEO Tools and Facebook but most of the time I'm not allowed to click on any button (IE issue)

IE is not my default browser by the way.

I just wanted to know if a fix is now available for this problem?

Thank you,

diskborste · October 24, 2019, 9:22am

Hi Thomas,

Yes, we have fixed the Facebook connectors in the next release which is out very soon. Contact me at victor@seotoolsforexcel.com and I can send you a test build.

mamta25 · October 18, 2025, 5:34am

Well, these are the common issues you face while using tools like XPathONURL, Excel's web service, Power Query, or other web scrapers. Here below there are some solutions and why this is happening:

This happens due to several reasons. When Excel tried to access the site, it didn't act like a real browser, or maybe the website assumed that it was an old or unsupported browser.
Below are some ways that may help you to fix the issue:
Use a custom user agent.
Use Power Query in Excel with custom headers.
Use a Python script.
Cache the page or use an API if it is available

I hope this will help.