Ahrefs tools not working

hey guys ahrefs tools from seotools add on not working properly shows different error please check attached screenshot. i contacted ahrefs support they asking me the token that seotool is using but i don't know where to check kindly help me with this.

if there is any other option to solve the issue please tell

Difficult to debug based on your screenshots. Can you contact us at info@seotoolsforexcel.com?

okay sure